Return and Refund Policy
At UptonLooks, we want you to love your purchase. If you are not completely satisfied, we offer a straightforward return and refund process. Please review the following policy to understand our guidelines for returns and refunds.
1. Eligibility for Returns
- Timeframe: You may return items within 30 days of the delivery date for a refund or exchange.
- Condition: To be eligible for a return, items must be unused, unworn, and in their original condition with all tags and packaging intact.
- Non-Returnable Items: Certain items are non-returnable, including sale items, gift cards, and any products marked as “final sale.”
2. Return Process
- Request a Return: Contact us with your order number and reason for return. Our team will provide you with return instructions.
- Prepare Your Return: Pack the item securely in its original packaging, if possible, including all tags, accessories, and any original documentation.
- Ship the Return: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure the safe arrival of your return.
3. Refunds
- Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.
- Method of Refund: Refunds are issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear on your statement.
- Shipping Fees: Original shipping charges are non-refundable, except in cases where the item was damaged, defective, or incorrectly shipped.
4. Exchanges
If you wish to exchange an item, please contact us within 30 days of receiving your order. We will assist you in finding a suitable replacement. Exchanges are subject to item availability.
5. Defective or Damaged Items
If you receive an item that is defective or damaged, please reach out to us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
6. Cancellations
Orders can be canceled within 24 hours of placement. After this period, orders may have already been processed and shipped, making them ineligible for cancellation.